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The Ghost of the Queen Anne Hotel
Haunted Hotels

The Ghost of the Queen Anne Hotel

Where a Victorian Headmistress Still Cares for Her Guests

Built: 189012 min readBy Tim Nealon
In the heart of San Francisco's Pacific Heights neighborhood stands one of the city's most beautiful and most haunted buildings. The Queen Anne Hotel, a stunning Victorian mansion built in 1890, is home to a ghost unlike any other - a benevolent spirit who tucks guests into bed, unpacks their luggage, and ensures their comfort with the same dedication she showed as headmistress of the girls' school that once occupied this grand building. Miss Mary Lake may have died over a century ago, but her nurturing spirit has never left the school she loved.

Not all ghosts are created equal. While many haunted locations feature spirits that terrify, torment, or simply confuse the living, the Queen Anne Hotel in San Francisco offers something remarkably different: a ghost who genuinely wants to take care of you.

The Queen Anne Hotel is a stunning Victorian boutique hotel located at 1590 Sutter Street in the Pacific Heights neighborhood. With its ornate woodwork, period antiques, and elegant parlors, the hotel transports guests back to the refined world of 1890s San Francisco. But the most distinctive feature of the Queen Anne isn't its architecture or its antiques - it's the resident ghost who has been welcoming guests for over a century.

Her name was Mary Lake, and in life she served as the headmistress of the exclusive girls' finishing school that once occupied this building. Miss Mary Lake was, by all accounts, a remarkable woman - intelligent, compassionate, and utterly devoted to the young women in her care. She lived in a suite on the top floor of the school, and her dedication to her students was legendary. When the school eventually closed and the building passed through various hands before becoming a hotel, Miss Mary Lake apparently decided to stay.

Today, guests at the Queen Anne Hotel report experiences that are more comforting than frightening. They wake to find their blankets carefully tucked around them. Their clothes, left scattered across chairs and beds, are neatly folded and organized. Personal items are moved to more convenient locations. And many guests report feeling a warm, maternal presence watching over them as they sleep - a presence that brings not fear, but a profound sense of being cared for.

The Queen Anne Hotel has embraced its haunted heritage, and Room 410 - Miss Mary Lake's former bedroom - is the most requested room in the hotel. Guests come from around the world hoping to experience the gentle ghost of the Victorian headmistress, and many leave convinced they have encountered something genuinely supernatural.

The History of the Queen Anne Hotel

The building that would become the Queen Anne Hotel was constructed during one of the most dynamic periods in San Francisco's history. The city was still riding the wealth of the Gold Rush and the silver bonanzas of the Comstock Lode, and the nouveaux riches were building elaborate Victorian mansions throughout the city's fashionable neighborhoods.

Senator James Graham Fair and the Construction

In 1890, Senator James Graham Fair commissioned the construction of an elaborate Victorian building at 1590 Sutter Street. Fair was one of the 'Silver Kings' - the four partners who owned the Comstock Lode's most profitable mines and became fabulously wealthy as a result. He served as a United States Senator from Nevada and was known for his philanthropy as well as his business acumen.

Fair commissioned the building not as a private residence but as a school - specifically, a finishing school for the daughters of San Francisco's elite families. The building was designed in the Queen Anne Victorian style, with ornate exterior details, a grand staircase, high ceilings, and the finest materials available. No expense was spared in creating an environment suitable for educating young ladies of good breeding.

The school was named Miss Mary Lake's School for Girls, after the woman Fair selected to serve as its headmistress. Miss Mary Lake came from an educated background and had established herself as a respected educator before taking on the role of running this new and prestigious institution.

Miss Mary Lake and Her School

Miss Mary Lake was the heart and soul of the school that bore her name. A woman of refinement and strong moral character, she dedicated herself completely to the education and welfare of her students. The curriculum at Miss Mary Lake's School for Girls covered the traditional subjects expected of a finishing school - etiquette, French, music, art, and the social graces - but Miss Mary Lake also ensured her students received a rigorous academic education unusual for women's schools of the era.

Miss Mary Lake lived on the premises, occupying a comfortable suite on the fourth floor of the building. This was more than convenience; it reflected her complete devotion to her position. She believed that a good headmistress should be available to her students at all hours, ready to offer guidance, comfort, or discipline as needed. The students, many of whom were boarding at the school while their families traveled or attended to business, came to see Miss Mary Lake as a surrogate mother figure.

By all accounts, Miss Mary Lake was beloved by her students. She was strict but fair, demanding excellence while also showing genuine warmth and concern for each young woman's wellbeing. She remembered every student's birthday, knew their hopes and fears, and worked tirelessly to prepare them for their roles in society. Former students spoke of her with great affection long after they had graduated and moved on to their adult lives.

The school operated successfully for several years, educating a generation of San Francisco's daughters. But as the 19th century gave way to the 20th, circumstances began to change. The great earthquake and fire of 1906, while not destroying this particular building, disrupted life throughout San Francisco and contributed to a period of uncertainty for many institutions. Eventually, the school closed its doors.

The Death of Miss Mary Lake

The precise circumstances of Miss Mary Lake's death are shrouded in some mystery, as records from the era are incomplete. What is known is that the closure of her beloved school was devastating to her. The school had been her life's work, her purpose, and her home. When it closed, she lost not just her occupation but her entire identity.

According to some accounts, Miss Mary Lake died shortly after the school closed, possibly of a broken heart. Other versions of the story suggest she lived for some years afterward but never recovered from the loss. What all accounts agree upon is that her attachment to the building - to the school she had created and the students she had nurtured - was so profound that her spirit could not bear to leave.

Whether Miss Mary Lake died in the building itself or simply returned to it after death is uncertain. But by the time the building was converted to other uses, stories of her ghost had already begun to circulate. Staff members reported seeing a woman in Victorian dress walking the hallways. Residents felt a presence in the rooms, particularly on the fourth floor. And those who stayed in what had been Miss Mary Lake's personal quarters experienced phenomena that suggested the headmistress had never truly departed.

From School to Hotel

After the school closed, the building passed through various hands and served multiple purposes. For a time it operated as a gentleman's club (the Cosmos Club), later as a residence for Episcopal clergy, and eventually fell into disrepair as the neighborhood changed around it.

In the 1980s, the building was purchased and meticulously restored to its Victorian glory. The restoration was guided by historical research and a commitment to preserving the building's original character. Original woodwork was refinished, period-appropriate furnishings were acquired, and the building was converted into a boutique hotel that would allow guests to experience the elegance of Victorian San Francisco.

It was during this restoration that the paranormal activity seemed to intensify. Workers reported tools being moved, strange sounds in empty rooms, and an overall feeling of being watched. Some speculated that the restoration work had 'awakened' the spirit of Miss Mary Lake, who was pleased to see her beloved school being treated with respect once again.

The Queen Anne Hotel opened for guests in 1981 and quickly developed a reputation not just for its beauty and hospitality, but for its resident ghost. Rather than downplaying the haunted stories, the hotel has embraced Miss Mary Lake as part of its character. She is mentioned on the hotel's website and in promotional materials, and the staff speaks of her with affection - almost as if she were a particularly dedicated employee rather than a supernatural phenomenon.

The Ghost of Miss Mary Lake

What makes the haunting at the Queen Anne Hotel so remarkable is not the intensity of the phenomena but its consistent benevolence. Miss Mary Lake's ghost doesn't slam doors, throw objects, or frighten guests. Instead, she cares for them, continuing in death the nurturing role she played in life.

Room 410: The Heart of the Haunting

The fourth floor of the Queen Anne Hotel is the most active area for paranormal phenomena, and Room 410 - which was Miss Mary Lake's personal bedroom during her years as headmistress - is the epicenter of activity. This room is the most frequently requested in the entire hotel, often booked months in advance by guests hoping to experience the ghost firsthand.

The phenomena reported in Room 410 are remarkably consistent across hundreds of guest accounts:

The Tucking In: The most commonly reported experience is awakening to feel someone gently tucking the blankets around you. Guests describe the sensation of hands smoothing the covers and tucking them snugly around their bodies, exactly as a mother might do for a child. When they open their eyes, no one is visible, but the feeling of having been cared for is unmistakable.

Organized Belongings: Guests who leave their belongings scattered around the room frequently wake to find everything neatly organized. Clothes are folded, shoes are paired and aligned, toiletries are arranged on bathroom counters. This happens even when guests are certain they locked the door and no staff entered during the night.

Temperature Changes: Room 410 often experiences localized temperature drops that cannot be explained by the HVAC system. These cold spots move around the room, as if someone is walking through the space. Guests report the cold spots sometimes pause near the bed, as if Miss Mary Lake is checking on a sleeping occupant.

The Scent of Flowers: Many guests report smelling fresh flowers, particularly roses or lavender, in Room 410 even when no flowers are present. The scent is described as old-fashioned, like the perfume a Victorian lady might have worn. It comes and goes suddenly, with no apparent source.

Visual Manifestations: While less common than the other phenomena, some guests have reported seeing Miss Mary Lake herself. She appears as a woman of middle age dressed in Victorian clothing - typically a high-necked dress in dark colors, with her hair pinned up in the style of the era. Her expression is described as kind, even loving. She is most often seen standing near the window or beside the bed, and she vanishes when looked at directly.

Guest Testimonials

The Queen Anne Hotel has collected countless testimonials from guests who have experienced Miss Mary Lake's presence. These accounts span decades and come from people of all backgrounds - skeptics and believers alike.

A Business Traveler's Account: 'I'm not a person who believes in ghosts. I'm an engineer; I deal in facts and measurements. But something happened to me in Room 410 that I cannot explain. I woke up at about 3 AM feeling completely at peace, which is unusual for me - I normally have trouble sleeping in hotels. I was lying on my side, and I felt someone sit down on the edge of the bed behind me. Not heavily, just a gentle settling. I assumed it was somehow the mattress shifting, but then I felt a hand on my shoulder. Very gentle, very warm. Patting my shoulder like my grandmother used to do when I was a child. I was too relaxed to be frightened. I just fell back asleep. In the morning, my clothes, which I had thrown over a chair, were neatly folded on the dresser. I don't know what happened, but I felt cared for.'

A Couple's Experience: 'My husband and I stayed in Room 410 for our anniversary. We both woke up in the middle of the night because we heard humming - a woman's voice, humming what sounded like a lullaby. We looked at each other, confirming we both heard it. The humming seemed to move around the room, and then it faded away. In the morning, the bathroom towels, which we had left on the floor after our showers, were hanging neatly on the towel bar. We found it more sweet than scary.'

A Solo Traveler's Story: 'I was going through a difficult time - a divorce, job loss, the whole thing. I booked the Queen Anne on a whim, wanting to treat myself to something nice. I didn't know about the ghost until I checked in. That night, I cried myself to sleep. I woke up sometime in the night feeling warmth around me, like being hugged. My covers had been pulled up tight around my shoulders. And I could have sworn I felt someone stroking my hair. For the first time in months, I felt like everything would be okay. I don't know if it was Miss Mary Lake, but whoever or whatever it was, I needed that comfort.'

A Skeptic Converted: 'I booked Room 410 specifically because I wanted to debunk the ghost stories. I set up a camera, left items deliberately scattered around the room, and stayed awake as long as I could. Around 2 AM, I drifted off despite my efforts. When I woke up, my camera battery was completely drained - it had been fully charged. The items I had scattered were in a neat pile on the desk. And there was an indentation on the bed next to me, as if someone had been sitting there. I reviewed my footage, and while the image got staticky around midnight, I could swear I saw a shape moving near the bed before the battery died. I can't say definitively that I believe in ghosts, but I believe something unusual happened in that room.'

Activity Throughout the Hotel

While Room 410 is the primary focus of paranormal activity, Miss Mary Lake's presence is felt throughout the building. She seems to roam the hallways and visit various rooms, perhaps checking on all the 'students' staying in what was once her school.

The Grand Staircase: Staff members and guests have reported seeing a woman in Victorian dress ascending or descending the grand staircase. She moves gracefully, as if accustomed to the long skirts of the era. When observers try to follow her or call out, she vanishes before reaching the next landing.

The Parlor: The first-floor parlor, where Miss Mary Lake once held teas and received parents visiting their daughters, remains an active area. Guests relaxing in the parlor have reported feeling someone sit in the chair beside them, though no one is visible. The scent of tea is sometimes detected when none has been served.

Other Guest Rooms: While Room 410 sees the most activity, guests in other rooms throughout the hotel have reported similar experiences - covers being tucked, items being organized, the feeling of a benevolent presence. Miss Mary Lake appears to treat all guests as if they were her students, deserving of her care and attention.

The Fourth Floor Hallway: Staff members who work evening shifts report frequently encountering cold spots in the fourth-floor hallway. Some have heard the rustle of skirts passing by when no one is visible. One housekeeper described seeing a woman in the hallway who smiled at her and then walked through a wall where a doorway once existed in the original floor plan.

A Benevolent Haunting

What distinguishes the Queen Anne Hotel's ghost from most other hauntings is the complete absence of malevolence. Miss Mary Lake appears to have no unfinished business in the traditional sense, no traumatic death to process, no scores to settle. She simply continues to do what she did in life: care for the people in her building.

Paranormal researchers who have studied the Queen Anne suggest several theories for this benevolent haunting:

Residual Energy: Some believe that Miss Mary Lake's dedication to her role was so intense that it left an imprint on the building itself. The phenomena guests experience may be a kind of psychic recording, replaying the nurturing behaviors she performed thousands of times during her life.

Conscious Spirit: Others believe Miss Mary Lake is a fully conscious spirit who has chosen to remain at the hotel. She may not realize she has died, continuing her duties as she did in life. Or she may be fully aware of her situation and simply unwilling to leave the place and purpose she loved.

Guardian Spirit: A third theory suggests that Miss Mary Lake has taken on the role of guardian spirit for the building. Having cared for young women in life, she now extends that care to anyone who stays under her roof. She has, in effect, expanded her school to include all guests.

Whatever the explanation, the effect is the same: guests at the Queen Anne Hotel are watched over by a spirit who wants nothing more than to ensure their comfort and wellbeing. For many visitors, especially those going through difficult times, the experience of Miss Mary Lake's ghost is not frightening but deeply healing.

Paranormal Investigations

The Queen Anne Hotel has been investigated by numerous paranormal research groups over the years. The hotel's management has been cooperative with serious investigators, allowing access to Room 410 and other areas for overnight investigations.

EVP Sessions: Electronic voice phenomena captured at the Queen Anne Hotel include what sounds like a woman's voice saying 'Are you comfortable?', 'Sleep well,' and what appears to be humming or singing. These recordings are consistent with the maternal, nurturing character attributed to Miss Mary Lake.

EMF Readings: Investigators have documented electromagnetic field fluctuations throughout the hotel, particularly on the fourth floor. Room 410 consistently shows higher readings than other areas, with spikes often corresponding to the subjective feeling of a presence in the room.

Temperature Monitoring: Precise temperature monitoring has documented cold spots in Room 410 and the fourth-floor hallway. These cold spots move in patterns suggesting intentional movement rather than random air currents. On several occasions, the cold spots have centered on areas where guests reported feeling the bed depress as if someone sat down.

Photographic Evidence: Numerous photographs taken in the hotel have captured anomalies - orbs, mists, and in a few cases what appear to be partial figures in Victorian dress. One famous photograph, taken by a guest in Room 410, appears to show the outline of a woman standing by the window, though the photographer saw nothing at the time the image was captured.

Physical Phenomena Documentation: Investigators have documented the movement of objects in controlled conditions. Items left in specific positions have been found moved to other locations, with the movement occurring during periods when the room was sealed and monitored. The movements are always organizational in nature - clothes folded, items aligned - consistent with the reports from guests.

Medium Readings: Several psychic mediums have visited the Queen Anne Hotel and reported contact with Miss Mary Lake's spirit. The descriptions they provide are remarkably consistent: a woman devoted to duty, content in her role, and motivated by genuine love for those in her care. One medium reported that Miss Mary Lake referred to all guests as 'her girls,' regardless of their actual gender, suggesting she still perceives the hotel as her school.

While no investigation can definitively prove the existence of ghosts, the body of evidence from the Queen Anne Hotel is substantial. More importantly, perhaps, is the consistency of guest experiences over decades. Hundreds of people, with no prior knowledge of the haunting, have reported experiences matching the profile of Miss Mary Lake's nurturing presence.

Visiting the Queen Anne Hotel Today

The Queen Anne Hotel remains an operating boutique hotel, welcoming guests year-round. Whether you're seeking a ghostly encounter or simply a beautiful place to stay in San Francisco, the hotel offers a unique experience steeped in Victorian elegance and paranormal history.

Booking Room 410: If you specifically want to stay in Miss Mary Lake's former room, book well in advance. Room 410 is the most requested room in the hotel, and during peak seasons it may be reserved months ahead. The hotel does not charge extra for the haunted room, but availability is limited.

Other Haunted Rooms: While Room 410 is the epicenter of activity, the entire fourth floor is reportedly active. If Room 410 is unavailable, request another room on the fourth floor for the best chance of experiencing something unusual.

What to Expect: Not every guest experiences paranormal activity. Miss Mary Lake seems to appear selectively, perhaps drawn to guests who need her comfort most. Approach your stay with an open mind but reasonable expectations. Even if you don't encounter the ghost, you'll enjoy a beautiful, historic hotel with excellent service.

Tips for Ghost Hunters:

  • Leave some items of clothing on a chair before going to sleep and check their position in the morning.
  • Pay attention to any sudden temperature changes in your room.
  • If you wake during the night, lie still and observe any sensations before opening your eyes or moving.
  • Keep a notebook by the bed to record any experiences while they're fresh.
  • Consider bringing a camera with a fresh battery, but note that batteries often drain unexpectedly in haunted locations.
  • Speak out loud to Miss Mary Lake if you feel her presence - many guests report a sense of response when they acknowledge her.

The Hotel Experience: Beyond the ghost, the Queen Anne Hotel offers a genuinely lovely stay. The Victorian decor is authentic and well-maintained, the staff is friendly and knowledgeable about the building's history, and the location in Pacific Heights provides easy access to San Francisco's attractions. A complimentary continental breakfast is served in the parlor each morning, and afternoon tea and sherry are offered - a tradition that Miss Mary Lake herself might have appreciated.

Respecting the Spirit: If you do experience Miss Mary Lake's presence, treat her with respect. She is, by all accounts, a gentle and caring spirit who wishes only to help her guests. Thank her if she tucks you in. Speak kindly of her. Many guests report that the experience of encountering her ghost leaves them feeling not frightened but deeply comforted, as if they have been cared for by someone who genuinely wanted them to feel at home.

The Queen Anne Hotel stands as proof that not all hauntings are terrifying. Sometimes, the spirits who remain behind are the best of us - those whose love and dedication was so profound that it transcends even death. Miss Mary Lake spent her life caring for young women in her charge. In death, she has expanded that care to everyone who walks through her doors. And for many guests, a night in her presence is not a haunting but a blessing.

The Queen Anne Hotel is located at 1590 Sutter Street in San Francisco's Pacific Heights neighborhood. For reservations and more information, contact the hotel directly. And if you do stay in Room 410 and wake to find your covers tucked snugly around you, remember to thank Miss Mary Lake for taking such good care of you.

Written By

Tim Nealon

Tim Nealon

Founder & CEO

Tim Nealon is the founder and CEO of Ghost City Tours. With a passion for history and the paranormal, Tim has dedicated over a decade to researching America's most haunted locations and sharing their stories with curious visitors.

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